OK, a second opinion. I have never used them to book a fare....on the other hand, there is a lot of info on their sites.
They are one of the best sources for "short lived" fare sales. I check their web site nearly every day to look at the "main news desk," and scan for what they call "snooze you lose fares."
I am flying next week from Houston to LA for a little over $100 round trip. This was a sale fare I saw last fall, and booked several study getaways. The fare lasted maybe 48 hours, and then was gone.
Again, this was not a fare booked through Bestfares. I booked on the nwa.com site, but it was through Bestfares info (available to anyone) that I learned about it.