Originally Posted by
MSPeconomist
A record locator is not a ticket number. Did they ever receive a receipt showing that the itinerary had been ticketed?
Both received a confirmation email with ticket number and it was in the system as well. the first leg from ZRH to LHR as well as the return flights MIA - LHR - ZRH were also still in the system, only the two legs on the outgoing flight LHR - IAD and IAD - MIA got cancelled and no notice was sent out