Originally Posted by
javabytes
Umm... No, not really. When you redeem SkyBonus points, a certificate is issued. You can redeem it on the website by typing in the cert number and redemption code, or by calling the SB service center... no need for the SkyBonus admin to be involved.
Though it does raise the point of how those redemptions are issued -- some person, presumably an individual on our internal corporate travel team -- will have to handle the redemption of 3 million SkyBonus points, even if they are redeemed for certificates. Though I suppose that's not different from how they'd be handled if they were offered to senior executives (the traditional way of disposing of such airline benefits).