Originally Posted by
uclacolumbiaunc
I thought I could get upgrade with Gold at check in, but I was told that I have to pay to get upgrade at this Renaissance even with Gold when I called the hotel today, which I find it odd since I thought upgrade is complimentary if there is room available at check in just like the elites at all other hotel brands.
As leeky mentions Gold upgrade is free based on availability at check-in. When you check in, just ask (nicely) if the room they've given you is a Gold upgrade. This property doesn't have that many type room types: guest room, larger guest room, pure allergy room, exec suite, pure allergy suite. Also, call Marriott & have them note in your record 'request Gold upgrade'.
Enjoy your trip.
Cheers. Sharon