The new site is so spectacularly broken when it comes to award searches, it's not even funny. NRT-BKK saver J on the 380 shows available. And when I search separately, BKK-HKT saver J on a whole mess of flights that would work. But it won't return the combined itinerary NRT-HKT with the NRT-BKK segment on the 380 . And when I try to use multi-city, it shows no availability ex-NRT at all.
Pathetic.
Edited to add: BKK-HKT segment added with a one minute call with an awesome agent. How many people who don't know better are not able to book the awards they want due to this dysfunctional website?
Last edited by Kacee; Nov 11, 2015 at 10:24 pm