On Uber if you cancel a ride you can indicate whether the customer should be charged or not. When I was driving if I cancelled because I couldn't get there I'd always mark to not charge the customer.

With Lyft it used to never charge the customer for driver initiated cancels. A lot of passengers caught onto this and would call the driver and say that they needed to cancel the ride but "couldn't figure it out" . So Lyft changed to allow driver initiated cancels to charge the passenger and passengers flipped out.

If you aren't where you claim to be or something like that I'd indicate to charge the passenger. Too many passengers waste driver time because they request the ride without paying attention to the location. It's people like that who have messed it up for people like you.