Here's an update to the physical cards delivery:
Greetings from ConnectMiles.
We are presenting inconveniences for delivering some physical cards and we are working to solve the situation as soon as possible.
Meanwhile, please use your electronic card, available in Passwallet and Passbook which can be downloaded through your account in connectmiles.com, selecting ConnectMiles Card from the left menu.
Thank you for your preference and patience during this process. We are happy to serve you.
Just a side note: Somehow the "Mail Packages" option in my account preferences tab wasn't checked, you may want to confirm if yours is checked.