Originally Posted by
u600213
Since the demise of the old website I have had the new united.com quote me a fare $400 more than the same flights on expedia so I bought the ticket from expedia.com. The next trip, united.com could not come up with the prices I saw on matrix.itasoftware.com and expedia and orbitz either, but American was significantly less expensive anyhow, so I bought my ticket from aa.com and flew AA. I think I'll just do that for the rest of the year since I have my PQD and PQM for 1K already. Maybe they will fix some things before I start booking trips for next year and I'll see how I like AA in the interim.
By the way, I reported my issues to 1kvoice including screen shots of the price quoted by united.com and expedia for the same itinerary and got this non-responsive reply excerpted below:
I am sorry to learn you had trouble when trying to navigate our website. Our intention is to make information easily accessible.
Your comments are important to United and will be useful in our ongoing efforts to make your experience online as streamlined and as simple as possible.
I did not have trouble navigating the site. I had trouble getting it to charge a reasonable price as compared to expedia or orbitz for the exact same flights.
Way to alienate customers.
Yes, and explains why the united.com low price guarantee is no longer offered.