Old Nov 9, 15, 1:12 pm
Join Date: Feb 2014
Location: SYD
Programs: *A Gold
Posts: 28
Alitalia Gold Benefits on Etihad Airways Partner airline

Hello All,

Recently I was status matched to Freccia Alata Plus and was able to get Freccia Alata for wife also. She already received her Gold card physically.

Last saturday she was traveling from VIE to BOM via CDG. The CDG BOM leg was on Jet Airways. The Jet Airways website (http://www.jetairways.com/EN/IN/Trav...n/Lounges.aspx) stats that they use Etihad lounge at CDG airport. I advised her to head to Etihad Business lounge on her arrival from VIE flight using her Jet boarding pass and Alitalia Gold card. She was refused entry to the lounge on Alitalia Gold card saying it is not valid on this lounge and also Jet Airways staff was unable to add her Al Italia FF number on her boarding pass when she tried at the gate.

I was under impression that with Etihad Airways Partner program she should be able to access lounge flying in one of the partner airline and having another partner airline gold card.

Also, the alitalia webpage (http://www.alitalia.com/en_en/millem...t-airways.html) clearly shows earning chart on jet airways flights so why they were not able to add the alitalia ff number is strange for me.

Anyone has experience regarding this or knows how it works?

She still has her return journey next weekend so any pointers would be great.

travelhits is offline