So I am in Las Vegas and request an Uber pick up while at the SEMA show in Vegas. Traffic is crazy but the have a lot set up for drivers and customers to meet. App advises me that my ride is 1 min away. After 10 min and no show I look at the app and the driver cancelled. Message says to re-request. I do and the driver is there in 30 seconds. As I get in the car I get an email that I am being charged for the DRIVER cancelled trip.

I contact UBER support and they give me a credit on my account. After this why would I want a credit. I email them back and they credit my credit card which should have been done in the first place.

Since then I have asked why I was charged...numerous times and all they do is send me customer initiated cancellation policies.

I guess what it comes down to is that if the driver cancels for any reason after 5 min have elapsed from requesting the ride you get charged. I understand that if the customer doesn't show isn't ready etc it would be a valid fee.

This wasn't. I was where I was supposed to be and the driver didn't show. I guess really the driver owes me $5.00.

Has this happened to you? Check your Uber bills because this Driver Cancellation policy is crap.

I heard back from Uber.

They were under the impression from the driver I wasn't there. No call, no text nothing from the driver. I guess I wasn't there...watching every car that came into the paking lot and checking the licence plates.....Ya right.