I'm noticing a lot of sloppy mistakes by the BRG team...refusals for incorrect reasons and giving out lazy reasons for denying a claim. I'm usually quick to defend them from that criticism from others, but it seems like there's a few instances of that happening to me now .
Anybody else experience this lately? I'm pretty well versed on their rules and terms, so I usually know when they're right to deny a claim and when they aren't.