Flying phx-iah-sat on Tuesday. This morning I went online to redeem a RPU for the flight. The short useless iah-sat cleared right away but of course the phx-iah is waitlisted. I called UA and asked if I am waitlisted with RPU priority and she said yes. I called because I didn't see the "rpu applied" tag next to the reservation, only a CPU. She said I have higher authority than a CPU. Is this true? HUCA?

By the way does UA use an offshore call center? I could barely understand this woman's English.