Originally Posted by
garykung
Usually, the key to get something in refund is to ask nicely.
Justified or not, I saw issuers credit back to the account as a courtesy.
All you have to do is to pick up the phone and call.
I did this a couple months back and the guy just said no. Basically as stern as you like. Because of his obvious lack of help (to the point that it was an awkward phonecall), I shifted my attention to BA who have since been writing back every 2 weeks to get more details, and are now sorting out the forex difference.