Originally Posted by
Need
But I don't even see the choice of 1 King OR 2 Double, Limited view. It wasn't even on the list. And it was a reward reservation for 60,000 points. I know for sure that I selected 1 King, Garden view on the list since it was my anniversary. After the stay, the manager sent me an emails asking for my experience, and I told him. He said he would refund 30,000 points which he never did. I really don't care about the points anyway. I just wanted to know if this is what I should expected from any Ritz Carlton, so I would avoid staying at the brand in the future.
I think the front desk told me I got a "Run of the house" room and there is absolutely nothing else available even when I offer to pay for an upgraded room. They did have some of the a hospital function that night though. It is possible that the hotel is really full and we just got kicked to the curb.
Because the stay is over, there isn't much you can do except accept the points (or argue for more). At the time you checked in you could have gone back to the front desk and talked with them (don't just call from your room). Show them your reservation and insist that they find you the guaranteed bed type even if they have to offer a complimentary upgrade. If indeed the hotel is completely out of the room type you reserved including in upgraded rooms, then you presumably could negotiate some compensation at that point.
I was recently at a Ritz Carlton and had booked a room with points with a "lake view". When I checked in the room had a city view. I went back to the desk and told them that they had not given me the guaranteed room type. They spent a long time searching rooms and talking with mangers (or someone) and eventually found an upgraded room with the guaranteed view at no additional charge.
If you don't have the printed confirmation, I would guess you might have a problem depending on what their system says you reserved. In my case they were able to look back through their system and see that someone had screwed up the reservation (I don't remember exactly how).
Once you have booked a particular room type, if you go back and look at booking new reservations or changing reservations using points, the bed type may no longer be available so you will see something such as "not guaranteed". If the room type is still available for sale with cash, you can call the hotel and see if they will guarantee the bed type using points. They may or may not.