Originally Posted by
flydentmnode
I just made platinum how do the upgrades work can I simply request a suite upgrade at checkin or should I do something ahead of time?
As suggested above, upgrades certs can be applied anytime between making the booking and checking in.
Unlike other programs, you do not receive "unlimited upgrades based on availability at check-in", but instead you can confirm your upgrade in advance on a limited number of bookings.
(kindly see the Master FAQ thread for details on the upgrade certs)