Originally Posted by
Need
Yes and that's what I picked. Guest Room, 1 King, Garden View. I didn't see anything about picking that means "run of the house" of any type of room left. And that's pretty much what the front desk told me. Even when I talked to the manager, he said that what he saw on the computer. I picked an "any room" option and that's what I was given even though the bed type does not match. I am just wondering if this is how Ritz's system work? If you pick the lowest point cost room, you get whatever room they give you even if the bed type does not match? What about smoking non-smoking? Can they give me a smoking room because all the non-smoking ran out?
Show the manager your confirmation, it should show what you booked. I'd bet he's just telling you that to justify what they did. This is getting to be common in many service/support organizations. If they can shoo you away with their "stories" they have time to take another call. Very few want to research the problem, write it up, send it to an appropriate department, and they have to demonstrate it to someone that doesn't want to deal with it.