Originally Posted by
VickiSoCal
This is what I see when I search for rewards reservations. Looks like King, Garden is their base redemption room, and all others are an upgrade.

Yes and that's what I picked. Guest Room, 1 King, Garden View. I didn't see anything about picking that means "run of the house" of any type of room left. And that's pretty much what the front desk told me. Even when I talked to the manager, he said that what he saw on the computer. I picked an "any room" option and that's what I was given even though the bed type does not match. I am just wondering if this is how Ritz's system work? If you pick the lowest point cost room, you get whatever room they give you even if the bed type does not match? What about smoking non-smoking? Can they give me a smoking room because all the non-smoking ran out?