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Thread: "Business Class Upgrade" (Cash Upgrade for 90-160 EUR) on regional European flights
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Old Nov 5, 2015 | 8:22 am
  #70  
NewbieRunner
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Originally Posted by NewbieRunner
Just tried to upgrade a couple of flights but got the following error messages.

Before you can continue, please check the following:
x The cash upgrade for these flights could not beprocessed. Please contact us for further information. Please try again later. (119308)
x Preferred method of delivery specified in your profile is not available for this booking. Please select another one to proceed with booking your trip. (1030)
Anybody has any idea what the second error message means?
Here's a report on what happened eventually.

  • It turned out only one of the two segments was upgradable. I upgraded the first (OSL-FRA) segment first and it was successful. The system offered to upgrade the second segment as well although there was no upgrade availability.
  • The original booking class was K and upgraded to P.
  • On "My Bookings" I could clearly see the booking class had changed to P.
  • I was able to select a seat in Business.
  • The ticket number appeared twice which suggested (to me) that the ticket had been reissued.
  • I did not receive any email inviting me to check in online and got an error message when I tried OLCI.
  • At OSL I was initially told to use one of the check-in kiosks but got an error message.
  • An agent at the check-in service counter could not check me in either, tried to call LH but did not get an answer and suggested I went to the ticketing counter.
  • An agent at the ticketing counter (operated by SAS) could see my booking and a record of the cash payment for the upgrade but told me he could not touch the ticket. He told me to call LH in Germany.
  • I had to listen to muzak and various announcements in German for several minutes, told to hold on if I wanted to speak in English but could not get through to anybody.
  • While I was waiting the ticketing counter agent somehow managed to print a BP with the correct booking classes for me.
  • On a positive note the miles for the upgraded flight posted within 24 hours. ^
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