Originally Posted by
chollie
(Neffenger) should try talking to TSOs during these activities. Ask why the Pre lane isn't available. Try to expain to a PHX TSO that he is not opting out (and being unpatriotic and giving the TSOs heartburn), he is physically incapable of assuming and holding the position. Put in a report for a stolen item and watch how TSA (doesn't) handle it.
He needs to do all of this himself, witness first hand what's going on. I suspect he would like to dismiss the pax as whiners. If he personally does the things I listed above, he's going to witness for himself what his TSOs are focusing on. A TSO who is barking at a pax is compromising his/her situational awareness and focusing on the pax instead of the task at hand - determining if there's any contraband.
All valid points and good suggestions. Unfortunately, none of this will ever happen because, ultimately, absolutely no one working at TSA has any desire to do anything (other than lip-service) to actually improve either the passenger experience or actual security. Some TSA employees will talk a good game - and some of those individuals post here - but no one will actually
do anything that might upset the status quo.