Originally Posted by chollie

The problem is that to a great extent, Neffenger/HQ have limited ability to "implement solutions" - precisely because of what petaluma1 alludes to - the consistent inconsistency, right down to the individual screener level.

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He needs to do all of this himself, witness first hand what's going on. I suspect he would like to dismiss the pax as whiners. If he personally does the things I listed above, he's going to witness for himself what his TSOs are focusing on. A TSO who is barking at a pax is compromising his/her situational awareness and focusing on the pax instead of the task at hand - determining if there's any contraband.

Hint: it's not dangers to aviation safety. It's "lifelike replicas", crotches, water bottles, drugs, fake IDs - and personal conversations and cell phones.