Fellow FT'ers:

I recently applied for and was approved for the Delta Reserve Personal and Delta Platinum Skymiles for Business cards, and I am eager to start spending on them so I can earn my MQM bonuses before the end of the year (30k + 20k, respectively).

However, for the Delta Reserve card, AMEX assigned a brand new (and incorrect) Skymiles number to the card, which is printed on it and visible from the AMEX website. Also, though the correct Skymiles number is printed on the Platinum Skymiles card, it doesn't show up through the web portal either (it says "Skymiles # Not Available".

After several calls to AMEX customer service, each agent wrings their hands and says something like "I've never seen this before", "I'll have to check on it and call you back" (with no callback), and "I'll open a ticket, which may take a few days".

Then last week, not sure how, but I got a guy named Joe (I should have gotten his full name and direct contact) told me that he was the highest level of AMEX customer service and would stay on the phone with me while we resolved the issue. He had to escalate it to his supervisor, who called Delta directly to discuss the wrong number issue on the Reserve Card, and Delta told the supervisor that it was an IT problem on their side, and would be resolved in 72 hours.

A week later and the old Skymiles number is still showing up on the web portal, and I have no idea how to call Joe back to check on status. Every time I call, I get either the Indian call center (who cannot even begin to resolve complicated things like this) or an American call center with a low level customer service employee who has to spend 20 minutes "reading the notes" and taking me back to square one.

So... Does anyone have any tricks for how to get to the real Top Tier nerve center at AMEX so I can finally get a solution to this annoying problem?