Its nice to co-miserate. Isn't it?
Well I sometimes think that the passenger on United is considered as the this airlines' enemy. Further, I some times think that most of the employees/owners of United show up to work at United to use the passengers as an outlet for their personal bitterness.

I am completing my 3rd year as 1-K on United. Going into the fourth year. Six weeks ago my wife had emergency surgery. I had to stay with her two days. I called the "friendly skies" and asked to re-book my return leg by 2 days. "You have to pay $100 fee on that change." It didn't matter if I am an accidental traveler or 1K. It doesn't matter that the occupancy rate is always below 90% and the seats are there. After begging for compassion the fee was waived. In other words - first make the passenger beg, on his knees, then throw him the bone.
have a fun trip road warriors.