Originally Posted by littlesheep

To respond to some questions:

I always have these lengths of stay - a month to three months. I always get points and status. You can imagine that at these lengths of stay I would not want to drop the matter.

The problem, it turned out after many hours on the phone with Hilton Honors and then the hotel, was that the manager had initially submitted this stay with the wrong code, whatever that means. The hotel then proceeded to correct this...and correct this...and correct this...while I battled and battled with people at HHonors who's never heard of me before despite the repeated conversations. The hotel kept sending them faxes and calling and HHonors kept not knowing anything about this.

I mean, you'd be infuriated with any matter if this was the response...any consumer complaint.

The company is not an issue, I won't go into why, so as to keep a bit of privacy here. I'm not an employee.

Point is, I am completely in the right here. The hotel did something wrong, made a mistake, then worked very hard to correct it. HHonors acts like I'm a new and surprising entity every time I call, and always answers with these obtuse and obnoxious bureaucratic answers.

Think of every movie about bureaucracy you can - nothing specific, but John Cleese could do this movie - and that's HHonors.

I did e-mail a higher up yesterday - we'll see...