There may be either a bug or some malicious activity possible!

I checked the site this morning and noticed that 3 out of 4 of my earned coupons were marked as "redeemed" even though I had not redeemed them.

I rang the Emerald club support line and was forwarded to the Loyalty department. The representative could not figure out what was going on and did not see the coupons applied to any of my past or upcoming rentals.

She has escalalated the issue for furrther investigation.

I do notice however that no password is required to log into the emeraldclubpromos.com site, simply member # and email address.

I wonder if someone is somehow getting in and harvesting people's earned coupons?