Here's my story: had a long stay which was not credited. I discovered this right after the stay. After about - I don't know HOW many back and forths with them, and I'm talking lengthy phone conversations, many e-mails, hours upon hours of wasted time...aftar the hotel spent same mount of effort trying to reason with them...

Finally they discovered the cause for this error and gave me some credit. Not sure if the full amount but at that point I was too worn out to do any more.

Now, later the same year, I noticed that none of the nights were credited, i.e. I had got some points but no nights. I call. They repeat the same thing they said initially, something like 'that stay doesn't count'...disregarding the NUMEROUS communications between us on this matter. I am literally shaking from the aggravation of being confronted with a wall of obtuse bureaucracy. Eventually he says: there's nothing I can do at this late stage!!!

Then after I say transfer me to your supervisor he does only to get me to a voice recording.

This is beyond the pall. Ive been a hilton honours member for over a decade. I've spent over a year of this decade living in their hotels.