Originally Posted by serfty

Again confusion from staff; the issue is that AA won't pay when lounge access is not available - i.e. There is no access for AAdvantage Elites using AA status or AA First/Business PAX with no other status travelling on an itinerary defined as "North American"/"Domestic" by AA.

Unfortunately, due to a poorly written email from management, lounge staff have determined this means anyone on a "North American"/"Domestic" itinerary, even if they are using Sapphire/Emerald status from another (Non AA) oneworld program.