FlyerTalk Forums - View Single Post - ARCHIVE: HELP DESK: Lounge Access, Access Rules. Will I Have Lounge Access? (2015)

Nov 1, 2015 | 12:51 pm

#911

funkydim

Join Date: Jul 2015

Location: London

Programs: BA Silver, One World Sapphire

Posts: 14

Quote:

Originally Posted by MADPhil

Qantas, who operate this lounge, have been disregarding a number of rules and there are at least two FT threads and an Australian thread about it. Some of the errors were supposed to have been corrected yesterday but there may still be others. You should raise complaints with AA and QF. They may be able to claim that they have to limit access to TBIT departures at certain times because of limited capacity but they don't seem to have raised that with you.

Some links:
http://www.flyertalk.com/forum/onewo...-complain.html
http://www.flyertalk.com/forum/ameri...-terminal.html
http://www.australianfrequentflyer.c...ely-71613.html

I did stay there and argue that I should be allowed in. She said she called AA and they wouldnt accept the charge for my access and that i should go to T4 as thats where the plane departs from. She was on the phone quite a while with them, so I dont blame her, I'm thinking that AA are the problem here. One of the other attendants made a passing comment about AA not paying their bill, not sure how true that is.
Im back in London now, so no point complaining anymore. However, i have a very sour taste of the whole OneWorld experience in my mouth.