Originally Posted by
TabTraveller
As a GGL who had outbound and inbound LCY-AMS-LCY cancelled the night before a LH sector, I was forced to re book the following morning to do LHR-AMS-LHR with no room for negotiation. I didn't get an answer from anyone what would happen if those flights proved to be physically impossible to do. It isn't simple for them to reissue the ticket starting from LHR so I wouldn't go in expecting them to be cooperative.
Was this on the phone?
I wonder whether this is another demonstration of the difference between talking to someone in the call centre, and being at the airport. If you were physically at LHR waiting for your LHR-AMS to take you to start the AMS-LHR-XXX, and both the LHR-AMS and AMS-LHR were cancelled, the airport staff may have more discretion and willingness to do the sensible thing - particularly if rebooking onto any later AMS-LHR/LHR-AMS pair would put the LHR-XXX at risk.