Oh good news(?) maybe? In less than a few hours, I got a response back from **** indicating:
"My apologies for any disservice. We have completed a full review of access policies with our lounge team. "
Guess I'll make an effort to try again and report back...
Last edited by Gardyloo; Oct 30, 2015 at 2:52 pm
Reason: Removed name consistent with above