Originally Posted by
JVPhoto
When you email TG don't be emotional and I would leave the bit about not having a piece of cheddar on the cheese plate.
Give the flight date, number and keep it simple and straight forward that the crew was not attentive, had bad attitudes, rolled their eyes & were reluctant to provide service.
Yes, I agree. I had one of those bad flight crews a few weeks ago on a BKK-ZHR flight with an old man as cabin attendant and probably supervisor. I emailed
[email protected] with facts, no emotions.
They emailed me back, followed up, and even told me the results of their investigation where the flight attendant had been "warned" and put on some sort of probation for poor service (as I was not the only one who complained I guess). This is not about giving a flight attendant a hard time but about making sure THAI addresses its inconsistency in its service and product.
I just flew Emirates yesterday in C to AMS from BKK, the hard product was great, but no smiles and quite cold/robotic type of service. Not that impressed either....
Are we expecting too much?
GJ