Originally Posted by
lincolnjkc
FWIW, in the past [before reaching plat] I've simply and politely made a comment like "I know normally there would be a fee for booking via the phone, but since I wasn't able to build/ticket this itinerary via the website, is there anything you can do?" and I've always had it waived. (granted that's like $25 on an average $1800 domestic ticket, so it doesn't really matter in the whole scheme of things)
Although (and slightly OT) I noticed a couple weeks ago that Plat/1K have "Discounted or waived phone service charge" but I can't find any definition of what exactly the discount or waiver is...
I was never charged for a phone reservation or change when I was 1K, so I'm guessing it's waived.
As far as the $25, I'm fairly certain that's a standard procedure if you mention you couldn't do it on the website. I usually start the conversation that way, since I am one of those people who wouldn't call if it worked right on the website in the first place.