Originally Posted by
Chang11
I had a similar experience in Venice, the people checking in next to me were welcomed as Hhonors Gold members by the FD. The FD informed them that they had been upgraded to a view suite. As an Diamond I feel I should not have to ask for an upgrade and don't. I wasn't informed of an upgrade and my room was on a lower floor (High Floor in my profile) and had a view of a brick wall. I went back to the FD immediately but was informed that my room could not be changed. Contacted the hotel manager via voice mail never got a response back.
You should have left a bad review on TA as well as a complaint to the diamond desk. It's my understanding a property gets hit with a pretty heavy fine from HH for every unresolved diamond complaint.
That's absurd a property would give a suite upgrade to a gold (who isn't even eligible for suite upgrades to begin with) while giving a diamond who is eligible for suite upgrades a lousy room.
I had an awful room at the Paris Hilton. The bathroom was almost as big as the bedroom and no view at all and what really made me mad is they wouldn't let me check in at 2 p.m. The Exec lounge is the worst one I've been to in Europe, I've been to nicer lounges in some North America properties. Not a lot of love for HH Diamonds here. At least I got a good point redemption here, I would never pay the kind of rates they were asking when I stayed there.