Originally Posted by
Kacee
UA changed the CoC (Rule 24(C)(2)) to allow them to change operating carrier without offering a refund. Although an agent might still be willing to do it.
My understanding is that this provision would violate DOT regulations. I think DOT requires that passengers requesting full refunds when the operating carrier changes be given such refunds without any fees. Of course, this would apply only to airlines/flights/tickets/itineraries covered by DOT's regulatory authority, but that wouldn't seem to be a problem here.