FlyerTalk Forums - View Single Post - Functionality issues/questions with "New" (Fall 2015) United.com
Old Oct 27, 2015 | 10:46 am
  #727  
JetAway
All eyes on you!
20 Years on Site
 
Join Date: Jul 2002
Location: Virginia, USA
Posts: 4,708
Originally Posted by sbm12
Couldn't on the old advanced search page either.
I dunno. There are a couple legit complaints like requesting a GPU-eligible fare and not having one returned. But not liking the UI on the results (it shows more info in the same space) or claiming it is impossible to search different cabins in each direction (decidedly untrue) are questionable gripes based on not having learned the new site IMO.
I don't think a customer should have to "learn" how to use a company's website in order to spend money with that company. A modern commercial website should be easy to use and informative-almost intuitive. Not full of busy graphics, filters, partial information and known glitches. UA's new website inhibits commerce and discourages customer interaction and use.
JetAway is offline