Originally Posted by
konoyaro
As a data point, I was recently denied travel credit against a United flight change fee on the Ritz Carlton credit card.
The request was made via secure message. In their reply, they included a list of fees covered and not covered. Airline flight change fee is not mentioned in either category so it seems it's left to their discretion.
IME, calling is vastly superior than SM at getting things reimbursed. The JPM reps are fantastic.