Originally Posted by
Iamhappy
Do we know if CX customer service is a contractor of CX? If you look at the email address close enough, it reads CX/KA Response Email mailed-by: xxxxxx.salesforce.com.
Salesforce is a CRM software package, presumably the one used by CX.
Originally Posted by
Iamhappy
As an aside, their turn over rate is rather high, I have had replacement staff taking over 2 out of my 6 or 7 cases before the cases were resolved so far this year.
You only fly enough on CX to be Gold and yet you have almost a case per month to customer relations? (So that must be every couple of trips). I suspect that Salesforce has a tag for that in your record: #customerfromhell
