Originally Posted by
bcrdukes
Ouch. Why is that?

Originally Posted by
percysmith
They just don't - historical experience between me and my friends at SPG Gold level. I keep thinking its a franchise and the franchise operator chooses not to be nice to SPG members.
I just wanted to follow-up on my post.
I spent 8 nights at the Sheraton and managed to get what they consider an upgrade to the Cotai Strip view (I believe it costs more when you book the room.)
Any how, I could have cared less where they put me, but you are right, there was no real upgrade so to say. I can't say I like this hotel much because of the guests who do not know how to behave, and the check-in counters are a zoo and a half.
Great hotel if chasing status, but if you want to relax, forget it. I do like the beds though hahaha!