Originally Posted by
RustyC
Got back tonight from MSP on $38 RT from ATL. Full plane, but they were short-staffed in both places, leading to 90 minutes in total delays. Other passengers were saying it was some sort of walkout/work slowdown. Pilot only mentioned being very shorthanded as a contributor to getting out of MSP late, and then in ATL there was a 20-minute further delay because of occupied gates. The pilot even turned off the seat belt sign for 10 or so of those minutes to let people go to the bathroom while sitting on the ramp.
UPDATE: Well, credit where it's due. Got an e-mail today:
Dear Frontier Customer,
I’d like to apologize for the inconvenience you encountered flying with us this past Saturday, October 24, 2015.
We experienced an unexpected computer system failure overnight that prevented us from being able to provide necessary required paperwork to our crews and flights. While we were able to resolve the problem, the outage caused our morning flights to be delayed extensively, which in turn carried on throughout the remainder of the day.
While we recognize that this does not change the time lost or the inconvenience to you, we hope that you will choose to fly with us again. To that end, you’ll be receiving (via email) a $50 voucher good for travel on future Frontier flight.
Again, my apologies for your flight delay and my thanks for your patience and understanding during these circumstances. We hope to see you soon on another Frontier flight.
Sincerely,
Bill Meehan
Chief Operating Officer
Frontier Airlines
I hadn't even contacted them, so it's a nice gesture I'm suuming they did for everyone on delayed flights.