Well said, SuperSlug. Mr1hotrod, I'm not trying to flame you; my apologies if it appears that way. The thread about serial complainers is:

Serial Complainer?


Also, Herb won't write a curt letter like that for just one complaint. Unless that story is urban legend (considering Herb, probably not!), I would imagine you would have to complain to Southwest several times before that could happen.

Anyway, I just don't see how Southwest could possibly be considered responsible for this kind of incident (or any airline). A letter to the FAA could be in order.