Originally Posted by
Magic Pickles
Is it possible to create a model similar to the Diamond Retro Amenity posting so this will encourage compliance? In that case, 50% more is added if we have to request it from GP after the stay. Therefore, 3,750 points could be awarded for this. Thanks for considering!
I agree, there should be some kind of penalty - it would be very useful. I recently stayed at Hyatt regency Indianapolis as well, they didn't want to give me 2500 points, even front desk manager was telling me for 15 minutes how "she called gold passport and they're on her side" since it's a scheduled closure and apparently "this 2500 points promotion ended". If a manager doesn't know the rules (or flat out lies), something must be done about it.