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Thread: Forbes article "Business Class Test Drive: Air Canada"
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Old Oct 26, 2015 | 4:36 pm
  #19  
Jma12
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Originally Posted by tcook052
http://www.forbes.com/sites/larryolm...ve-air-canada/

But the real reason travelers pay several thousand dollars for business class is for the inflight experience, and this is where Air Canada came up short.

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But worst of all was service. Before takeoff the cabin steward walked around with a printout, fawning over regular customers and ignoring everyone else. I’ve never felt treated more like a second class citizen while traveling on a paid business class fare – and despite being Star Alliance Gold – because I don’t belong to Air Canada’s program.
I got the same treatment when I flew YYZ-NRT last year as *G, so AC is doing a consistent job for bad services.
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