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Old Jul 10, 2001 | 10:38 am
  #1  
Darien-l
 
Join Date: Aug 1999
Location: Flagstaff, AZ USA
Programs: AA PLT
Posts: 386
Worst Customer Service ever

I just received the worst Customer Service reply I've seen so far. My original message was as follows:

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">

Dear Flights.com representative,

I was trying to search for the best available fares JFK-MNL on Cathay Pacific during the month of August. The cheapest price the engine comes up with is $755;
however, I'm having trouble finding dates for which this fare is available.I would appreciate it if you could tell me which dates are available for departure, and which dates are available for return at this fare.

Thank you,

Darien-l </font>
Four days later, I received this reply from Flights.com:

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">

HELLO.
TO GET THE FARE WE NEED TO HAVE THE DATES OF TRAVEL.PLEASE EMAIL US THE
DATES.PASSENGERS FULL NAMES AND WE WILL LOOK FOR AVAILABILITY.
THAN KYOU.

</font>
Did they even bother to read my message? I thought I made it pretty clear that my dates were flexible!

Darien-l is offline