Hi All, finally registered after much lurking.

Been seeing a lot of call centre topics and wanted to share my experiences, which have been mostly good. Last week calling into Mumbai to change a Y booking for my mother HAM - HYD (date change on the outbound) had a very helpful lady price it for me, just as I had given her all my CC details the call cut off (phone balance ran out, what an idiot I am). Thinking I'd have to run through the entire process again, I tried to quickly call back, but within 15 seconds got a call back from the same lady. I am EK Silver and was calling from my registered number so I guess it's possible.

Very positive experience. Other than that have had relatively helpful agents on all other calls, mostly for creating open-jaw multi-city bookings (as I mostly fly into CPT and out of JNB to India, sometimes via a 3rd country). Only one instance of blatant misinformation, when I was recently told it wasn't possible to book mixed fare even manually constructed by the agent on the phone (was trying a Flex/Flex Plus combination), though I've had such tickets issued to me before by the booking engine on the site.

They have also done a 72hr fare hold for me before via the call centre, they actually send you the booking ref and you can log intto MMB and complete the payment. I also am always greeted by name (when calling from reg'd mobile). Only issue is the stupid Phone PIN, which I never have in front of me.