Originally Posted by
DCAstudent
Did you consider the possibility that the agents were not permitted to tell you the reason someone else had to be given 12H?
I did consider that when it happened the first time. The representative was providing answers that made no sense at all. At one point, she mentioned there was a schedule change and the system books everyone that were in the front to the back. I told her that will drive all the elites and people who paid for MCE or preferred seating mad. She responded nothing she can do.
It does feel like a system glitch after the second time. I just want a logical explanation but too bad AA can't give one to me.