Booked a business class flight EBL-NCE return a while ago and needed to change the return from NCE-DXB-EBL to LHR-DXB-EBL. I need to travel on November 7th.

I called the toll free number and spoke to reps in this order:

1) spent 45 minutes with a nice guy that finally told me I could take the 2200 from LHR on the 7th. I would need to spend all day the 8th in Dubai and then fly on the 6am on the 9th. that suited me fine (I have friends in DXB) and he priced the change at £100. I asked if I could leave earlier and he said yes, but it would cost £350. I said no worries, I would take the 2200. He confirmed put me on hold to finalise the details and I then got cut of.

2) Immediately called again. Second agent said I could still take the 2200 and quoted me £650. I explained my previous call and her robotic line was "prices subject to change". After 15 minutes trying to explain the situation and her refusing to put me through to a supervisor, I hung up.

3) Called back again. I was told that I could take the 2200 but had to take the 7am Flydubai flight to Erbil on the 8th!!!! I said that no other agent had told me this and I done want to take FlyDubai as I paid for a business class Emirates ticket. She said that "computer said no" and that this was my only choice.

I gave up and decided to call in a few days when I have more time and patience.

I love their in air product but I have to say their customer service is beginning to tun me off them. This is the second time I have had issues trying to do anything through the call centre.

Is it normal for this kind of inconsistency from Emirates call centre staff?