I came here to answer my own question. The refund department did not return my call. They actually looked up my e-mail (probably from the MileagePlus # I left in the voicemail, I did not leave my e-mail address in the voice message). The reply asked me to call their reservation department. I was instructed to call the refund department by the reservation department in the first place!

I have turned to the online web form. No reply so far. I am afraid I need to escalate the complaint level.

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Subject: Re: Voice Message from Outside Caller on (date and time of my call) for (KMM -- the case number I assumed)

Your voicemail reflected an active ticket for travel.

Customers with future travel and concerns about this are advised to contact our Reservations Department regarding their issues. Kind Regards, Corp Customer Care .
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