OK, FA's, here's my diatribe:
I end up in first when I travel last minute and pay the full coach fare; this happens usually on NW and TWA, as they publicize this policy. Besides the way better seat, the preferential boarding, no risk of running out of overhead, etc, I appreciate the additional services that are offered. I do get disappointed, however, when the usual courtesies of 1st are ignored, or worse, I have to ask for what I "think" 1st service is (I'm not making it up, have experienced all of these in the past, but in some cases, all of that's out the window). Examples:
- Offering to hang up your coat.
- A WAY BETTER meal than what is served in coach, particularly one that some big wig chef has invented for the airline. (This one is probably the most important to me).
- The "pre take off" cocktail, and the refills throughout the flight. I'm not there to get loaded, but after a horribly long week, a few nice cocktails over a few hours is appreciated; FYI, I don't drive after imbibing.
- Good availability of reading materials.
Other things that your management provides (you obviously don't have any control over these but nice to have) includes real china, glass, silverware, etc. Free headsets, good video, etc.
My midwestern background and upbringing has taught me to always say please and thank you, not only in 1st class, but at the gas station, grocery store, etc. (What on earth can be so important for the folks on board who are working furiously that they can't say a few acknowledgements of not only your presence, but also your services?). This indicates probably how they treat their subordinates at work, or even worse, their family. Keep this in perspective: these people are NOT in their office where they can shut the door. Airplanes are just a form of public transportation. You have a job to do, and frankly, interrupting them to do so is just part of it.
If you're offended by this lack of common courtesy, you have a right to be, and there is no excuse for crappy treatment of those who are there to serve you. Consider yourself fortunate that, after a few hours, the offending parties all hustle off to their next gig. The old David Spade Saturday Night Live skit "ba buy, ba buy" could not be more relevant, or appropriate, if you ask me!