FlyerTalk Forums - View Single Post - Does United Refund Department Ever Return the Call?
Old Oct 20, 2015 | 3:32 pm
  #9  
Loren Pechtel
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Originally Posted by kevinsac
Right now -- from my personal experience -- customer is lacking in many areas, including the courtesy of returning calls.

Use the on-line process. Or, try faxing.
Yeah, when manpower is scarce it's very easy to simply ignore the calls that are supposed to be placed.
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