Originally Posted by jsnearline

Yes it was my mistake. Yes, I could have cancelled, but I had no way to know that the fare would be back the next day. So, I decided to make the best of it. No need to attack me. I think I've been candid about the mistakes I've made.

Before writing customer relations, I contacted US reservations and asked them what I should have done differently under the circumstances. They told me that if I had listened to the entire after hours message, it gives an alternate toll-free number to call in Hong Kong. They said that if I had done this right away the evening I booked, I might have been able to get my problem fixed. The problem is that what they told me was not accurate. If you call US reservations after hours, the message does not refer you to any alternate after hours contact number, at least not when calling from a cell phone, which is all I have.

My issue is that they told me they have a process in place that I should have used to correct my mistake and it was my fault for not taking advantage of that, when in reality they do not seem to have that process in place. If they're telling customers that they have that option as a fallback, then they need to make sure it works like they say it does.

I don't expect a miracle, but I can always ask.