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Thread: Does United Refund Department Ever Return the Call?
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Old Oct 19, 2015 | 3:09 pm
  #2  
Kevin Adams
 
Join Date: Apr 2014
Location: IAH
Programs: UA 1K, Marriott Plat4Life, Hertz Pres Circle, reformed WN AP & CP
Posts: 127
Originally Posted by pollyG
Did anyone ever get the refund department to reply to the voice mail? How long should I wait? What is the best way to contact the refund department?

Couldn't believe my very first 1k phone call ended so badly.
You might want to try the web form.

I don't have a lot of experience with this, but the one time I needed a refund I used the web form. I submitted the request around 10 or 11pm. By the time I woke up the next day I had a response saying the requested refund was approved and should be in my account shortly.
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